frequently asked questions

1. Can I purchase clothing items from the Grey Gum Cafe’s website?

– Yes, our cafe’s website offers an e-commerce platform where you can conveniently purchase clothing items alongside our cafe’s products.

2. What kind of clothing items are available on the website?

– We offer a variety of clothing items including t-shirts, hoodies, jeans, flannel shirts, jackets,liners, gloves and accessories with unique designs.

3. Can I find clothing items for both men and women?

– Absolutely! We have clothing items available for both men and women in various sizes and styles.

4. How do I know what size to order?

– We provide a sizing chart on our website that you can refer to when choosing the right size for your desired clothing item. Measurement details are included to help you make an accurate decision.

5. Can I make changes to my order after it has been placed?

– Unfortunately, once an order has been placed, we cannot guarantee any changes. However, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.

6. How long will it take to receive my clothing order?

– Shipping times vary depending on your location. Generally, domestic orders within our country take approximately 5-7 business days, while international orders may take 7-14 business days. However, please note that these are estimated delivery times and may vary due to unforeseen circumstances.

7. Can I track the status of my clothing order?

– Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the progress of your shipment online.

8. What if I receive a damaged or incorrect item?

– In the rare event that you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will guide you through the return or exchange process and ensure that you receive the correct item in its original condition.

9. Can I return or exchange clothing items?

– Yes, we have a return and exchange policy in place. If you are unsatisfied with your clothing purchase, please contact our customer support team within 30 days of receiving your order. We will provide further instructions on returning the item and processing your return or exchange.

10. What payment methods do you accept?

– Our website accepts various payment methods depending on your location. We commonly accept major credit cards (Visa, MasterCard, ). The available payment methods will be displayed during the checkout process.

11. Is my personal and payment information secure on your website?

– Yes, we prioritize the security of your personal and payment information. Our website uses encryption technology to ensure that your data is transmitted securely. We adhere to strict privacy and security protocols to protect your information from unauthorized access.

12. What if I have other questions or need further assistance?

– If you have any other questions, concerns, or require further assistance with your clothing order, please feel free to contact our customer support team. We are available via email, or phone our business hours, and we are happy to assist you in any way we can.