Returns & Exchanges
We want you to be completely satisfied with your clothing purchase from our e-commerce website. Therefore, we have a 30-day return and exchange policy in place for all clothing items. Please review the following guidelines and procedures:
1. Eligibility for Returns and Exchanges:
– Clothing items must be returned or exchanged within 30 days of the date of purchase.
– Items must be in their original condition, unwashed, unworn, and with all tags attached.
– We do not accept returns or exchanges on items that have been personalized or customized.
2. Initiating a Return or Exchange:
– To initiate a return or exchange, please contact our customer support team within 30 days from the purchase date.
– Provide your order number, item details, and reason for the return or exchange.
3. Return Shipping:
– Customers are responsible for return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item.
– The original shipping charges are non-refundable.
4. Refunds and Exchanges:
– Once we receive the returned item and verify its condition, we will issue a refund or exchange.
– Refunds will be processed through the original payment method, and exchanges will be shipped as soon as the returned item is received and processed.
5. Damaged or Incorrect Items:
– If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order.
– We will guide you through the return or exchange process and ensure that you receive the correct item in its original condition. We will cover the return shipping fees for damaged or incorrect items.
6. Additional Information:
– Please note that the availability of replacement items for exchanges may be subject to stock availability.
– We reserve the right to reject returns or exchanges if the items do not meet the eligibility criteria mentioned above.
If you have any further questions or require assistance with your return or exchange, please contact our customer support team. We are dedicated to providing excellent service and ensuring your satisfaction.